Refund Policy
Lux IPTV

Refund Policy – Lux IPTV

At Lux IPTV, customer satisfaction is our top priority. We strive to deliver a reliable IPTV experience with global channel access at fair and transparent prices. If you are not fully satisfied, we offer a 7-day money-back guarantee, subject to the terms below.

1. Refund Eligibility

You may qualify for a full refund if all of the following conditions are met:

Your request is submitted within 7 days of purchase
You have complied with our Terms of Service (no unauthorized or excessive device usage)
Your subscription was purchased عبر our official website
Your request is based on a valid service-related issue, such as:
- Inability to access the service
- Subscription not activated
- Major technical issues unresolved by our support team

Refunds will not be granted for:

Change of mind after purchase
Device incompatibility without contacting support first
Poor or unstable internet connection
Refund requests after extended use of a free trial

2. Subscription Plans

Pricing is based on the number of simultaneous connections:

1 Connection

1 Month — $13
3 Months — $27
6 Months — $50
12 Months — $80

2 Connections

1 Month — $26
3 Months — $50
6 Months — $90
12 Months — $140

3 Connections

1 Month — $39
3 Months — $80
6 Months — $140
12 Months — $210

All plans include access to 20,000+ live channels and 60,000+ movies and series in HD, Full HD, 4K, and 8K quality.

3. How to Request a Refund

To request a refund, contact us within the 7-day period:

Email: support@luxiptv.us
Subject: Refund Request – [Your Name]

Please include:

Full name and registered email
Order number or invoice
Clear explanation of the issue

Our support team typically responds within 24 hours. Approved refunds are processed within 3–7 business days, depending on your payment method.

4. Exceptions

Refunds will not be approved in the following cases:

Requests made after 7 days
Account sharing or exceeding allowed connections
Service working correctly but misconfigured without contacting support
Refund requested after significant usage
Purchases made via unauthorized resellers or third parties

5. Cancellation Policy

You may cancel your subscription at any time. However:

Cancellation does not guarantee a refund outside the 7-day period
Subscriptions do not auto-renew — renewal requires manual purchase

6. Contact & Support

If you experience any issues, we recommend contacting us before requesting a refund. Our team is available 24/7 to assist you.

Email: support@luxiptv.us
Website: www.luxiptv.us

Lux IPTV — Delivering global entertainment with transparent pricing and a customer-first refund policy.

Refund Policy Lux IPTV